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The shipment appears as delivered, but the recipient denies it, what to do?

Info & help
The shipment appears as delivered, but the recipient denies it, what to do?
Category: Frequently asked questions

If the status of the shipment in Parcel Search tracking shows as delivered, but the recipient denies it, please fill out a claim application, attaching the invoice for the value of the contents of the shipment, a Certificate of non-receipt signed by the recipient, and the recipient’s e-mail address, as well as a contact phone number.

Upon receiving the application, our Quality Specialist will contact you and inform you about the assigned claim file number.