At the time of cargo delivery, the recipient must assess the external condition of the cargo in the presence of the carrier.

If the package is damaged, it must be noted on the cargo delivery document (CMR), which is signed by the consignee and the supplier. The Recipient must notify the Sender no later than 7 days after delivery. The sender has the right to submit a claim to Itella by filling out the application and attaching the CMR, photos of the damage, the goods invoice.

If the package is not damaged and the damage to the contents is discovered only after opening the cargo package, in such a case the responsibility of the carrier (Itella) is not determined, because sufficient packaging was not used for the safe transportation of the package. In case of questions and uncertainties, the Sender can contact Itella by writing to claims.lv@itella.com for analysis of the situation.