If you have a cooperation agreement with Itella, please fill out the claim form. When submitting a claim, please attach the related documents (invoice of the value of the contents of the shipment, damage report, photos of the packaging and contents, etc.). Upon receiving the application, our Quality Specialist will contact you and inform you about the assigned claim case number.

If you are the recipient of the shipment and you do not have a contract with Itella for the claim shipment delivery service, please report the claim to the sender or contact our Customer Service for further instructions.