Frequently asked questions Info & help Start searching Info & help Frequently asked questions Fuel surcharge Terms & conditions Frequently asked questions How much does it cost to send a parcel? How I need to pack my shipment? I have questions about warehouse solutions, to whom I can speak? How can I file a claim? How can I sign a contract with Itella? My parcel doesn’t have a status delivered, what shoud I do? Where is my shipment? Why my shipment is delivered to neighbor address? How to pack a shipment?