How to return your parcel

Returns of parcels after delivery can only be made on the basis of parcel service described below.
If You have received a shipment with address label “Weltpaket” or “Paket International” from DHL – please turn to the local post office for return.
If You have received a shipment with address label “DHL Parcel Connect” or “GLS Itella” – You can return parcel with Itella if Sender has included „Return“ label in Your parcel.

IF YOU HAVE RECEIVED PARCEL WITH RETURN LABEL

Return parcel via Smartpost parcel locker

Go to my.smartpost.lv, Return parcel at left side menu. Enter your Return Parcel Tracking No.(ID) – you can find it on your Return Label.
If return is possible at my.smartpost.lv – you will see information on screen; follow the next steps to return parcel via Smartpost.
If there is no Smartpost parcel locker nearby that is convenient for you to drop-off the parcel or your parcel is too big to fit in the parcel locker – please order courier pickup to your home address by by filling in the Order form.

Return parcel via courier

If return is not possible at my.smartpost.lv – after entering your return parcel Tracking No.(ID) you will see information on screen “This parcel cannot be returned“. In this case, please order courier to pick-up parcel from your address.

Return parcel via Smartpost

Order courier pick-up

You also can return parcel in person at Smartpost Itella parcel point in the business center Green Park (Dzirnieku street 24, Marupe, LV-2167, Latvia), open on working days from 8:30 to 17:30.

IF YOU DON’T HAVE RETURN LABEL WITH YOUR PARCEL

Please contact the Sender (for, example, Customer service of online store) and ask to send you a Return label by e-mail and follow return procedure as described before.

TIPS FOR RETURN:

Packaging
Please carefully pack your returning goods using additional inner packaging if necessary. The outer packaging must be made of durable and strong material. Please use a quality sealing method, especially if the content of the package is heavy. Detailed packaging recommendations can be found here.

Labelling
Remove original label and attach the Return label to the outer packaging so that the label is not folded on the corners of the package. If you cannot remove original label, completely cover it with Return label. Properly attached Return label must completely cover the barcode of original label (so that it is no longer visible).

Please note!
When returning the parcel the returning goods must be packed and package must have a Return label attached. Itella has the right not to pick up insufficiently or improperly packaged shipments if they do not meet the requirements for safe transportation. Return parcels that will be placed in Smartpost parcel terminals without a return sticker cannot be processed and may be lost in the further handling process in sorting terminals.

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Itella Latvia

How to return your parcel