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Itella LatviaItella Latvia

How to return your parcel

Returns of parcels after delivery can only be made on the basis of parcel service described below.
If You have received a shipment with address label “Weltpaket” or “Paket International” from DHL – please turn to the local post office for return.
If You have received a shipment with address label “DHL Parcel Connect” or “GLS Itella” –  You can return parcel with Itella if Sender has included „Return“ label in Your parcel.

IF YOU HAVE RECEIVED PARCEL WITH RETURN LABEL

  1. To check whether you can return your parcel with Itella, please at first enter your Return Parcel Tracking No.(ID) at our online shop my.smartpost.lv , in the section “Return”.
  2. Please follow the instructions on the screen:
    • If it is not possible to return the parcel with Itella or the return period has expired, please contact the sender.
    • If the parcel number is not accepted, make sure you enter the number that appears on the return label.
  3. If the parcel number is accepted, please select the return method by following the instructions below.

Return parcel via Smartpost parcel locker

Return parcel via Smartpost parcel point

Return parcel via courier

  • Go to my.smartpost.lv, select “Return” from the menu on the left.
  • Enter your Return Parcel Tracking No.(ID) – this is indicated on your Return label.
  • If return of your parcel is possible with Itella – you will see information on the screen; follow the steps provided.
  • Return your parcel at any Smartpost parcel point (no prior application or reservation required)
  • To find your nearest Smartpost parcel point, please enter your address in the search box
  • When handing over the parcel, please share your e-mail address with the parcel office employee,  to receive the confirmation of parcel return.   
  • If the Smartpost parcel terminal / Smartpost parcel point is not easily accessible near you or the size of your parcel is too large for the Smartpost locker please order courier to pickup your parcel from home address by filling in the return application form below

IF YOU DON’T HAVE RETURN LABEL WITH YOUR PARCEL

Please contact the Sender (for, example, Customer service of online store) and ask to send you a Return label by e-mail and follow return procedure as described before.

TIPS FOR RETURN: 

Packaging
Please carefully pack your returning goods using additional inner packaging if necessary. The outer packaging must be made of durable and strong material. Please use a quality sealing method, especially if the content of the package is heavy. Detailed packaging recommendations can be found here.

Labelling
Remove original label and attach the Return label to the outer packaging so that the label is not folded on the corners of the package. If you cannot remove original label, completely cover it with Return label. Properly attached Return label must completely cover the barcode of original label (so that it is no longer visible).