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Itella LatviaItella Latvia

I want to return the shipment – what is the procedure?

Info & help
I want to return the shipment – what is the procedure?
Category: Terms for parcel receivers

Please contact the sender to clarify return options and procedures for GLS shipments.

If you want to return a DHL shipments, please follow these procedures:

  1. If You have received shipment with address label Weltpaket or Paket International from DHL, then please turn to local post office for return.
  2. If You have received shipment with address label DHL Parcel Connect, You can return parcel if Shipper included to Your parcel „Return“ label. If not, then You as a Customer should agree on the return with the sender and then a new shipment label is sent by the sender. 

Packaging for return
Please package your return parcel as safe as possible with firm packing material. The outer packaging has to be stable. The heavier or larger the consignment is, the stronger the sealing material has to be.

Labeling for return
Please stick the address label on the parcel, so that it is legible. Please don´t put the address label on the edge of the parcel.  Please stick return label over original label, so that barcodes of original label are not visible anymore.

How to send it back?
Please request the return of the shipment (order a courier) by writing to the e-mail address express.lv@itella.com  or by contacting the Customer Service at phone 67815914 or 29153495 Mon. – Fri. 8:00 – 18:00.

Pickup

Riga Pickup order request received until 14:00 Order pickup on the same working day
Riga Pickup order request received after 14:00 Order pickup on the next working day
Outside of Riga Pickup order request received until.16:00 Order pickup on the next working day
Outside of Riga Pickup order request received after 16:00 Order pickup after 2 working days