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I received a message about a failed delivery, what should I do?

Info & help
I received a message about a failed delivery, what should I do?
Category: Courier

In most cases, unsuccessful parcel delivery happens if the receiver’s contact phone has not been transmitted to the system and the courier had no access to the receiver’s address at the time of delivery (unknown door code, receiver not present, wrong address, etc).

To arrange a redelivery, please contact our Customer Service.